Business Centre Manager (Letchworth)

We have an exciting vacancy for an experienced Business Centre Manager to join the team at our Letchworth

You will ideally possess automotive experience and be committed to identifying and developing prospects with the aim of maximising sales and profitability from fleet vehicles and finance, warranty and mechanical breakdown products.

Key Job Areas

Builds rapport and qualifies the customer’s requirement:

  • Plans and organises own daily selling activity – for example by telephoning sales prospects (previous/existing Fleet customers, general enquiries, sales leads and cold calling) to win new business
  • Talks and listens to customers to build rapport and understand their requirements in full
  • Designs and delivers bespoke sales presentations where appropriate, aimed specifically at individual customers
  • Qualifies own understanding of the customers requirements – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the final solution and the customer
  • Arranges and co-ordinates product demonstrations to fit with the customer’s requirements
  • Uses a detailed understanding of the customer’s needs to guide them towards the most appropriate solution

Agrees the details of the sale:

  • Ensures all vehicles presented for part exchange are appraised in the correct manner, agreeing a purchase price with the Used Car Sales Manager
  • Negotiates with customers to agree the sale price
  • Produces finance quotes (where appropriate), using a knowledge of the cost and margin of various funding options to maximise commission, whilst also meeting customer needs
  • Agrees finance arrangements (where appropriate) and payment methods with the customer direct, ensuring both provider and company policy are strictly adhered to
  • Writes proposals, where appropriate to obtain agreement on suggested solutions
  • Co-ordinates the completion of all necessary administration, including the updating of customer records to aid future prospecting
  • Agrees appropriate delivery arrangements with the customer

Builds the relationship with the customer during and following handover:

  • Ensures that each delivery is followed up with a personal call to check the customer is happy and maintains ongoing contact with customers in order to build relationships and ensure future repeat business

Manages performance to achieve key targets and deliver continuous improvement:

  • Monitors own performance against agreed Fleet sales and customer retention targets, working with the General Manager to review progress and develop action plans where appropriate
  • Continuously reviews and improves Fleet sales processes and systems to deliver increased levels of customer delight whilst maximising profitability

Works as a full member of the Centre team:

  • Works with colleagues and teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
  • Ensures opportunities for sales by other teams are followed up by the most appropriate specialist

Key Success Critera

  • Vehicle demonstrations
  • Fleet vehicle sales volumes and margins
  • Customer retention (eg. Role over of existing supply contracts)
  • Fleet customer surveys

More about us

We are the UK's largest privately owned Toyota group, with dealerships across the South East and Midlands. As we expand, we are looking for hard working and enthusiastic people to join our team.

The average length of service of most of our managers is over 10 years, and we have only been trading for 14 years. This reflects the positive culture and work environment we provide, as well as the aspirational company we are.

An award-winning company, our foremost objective is to offer complete customer satisfaction to every one of our valued customers, expanding our business and offering excellent training and genuine career progression opportunity in return.

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Apply

Please send your CV and cover letter to cr@steveneagell.co.uk. Good luck.

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Ref: BCEMALE

Working hours Mon-Fri, 8am - 6pm
Location Letchworth
Salary £45,000 OTE
Benefits
  • Toyota Training
  • Career Progression
  • Excellent Basic Salary
  • Plus Generous Bonus
  • Employee Car Scheme
Closing date 31/12/2017