Sales Progressor (Northampton)

About us

We are an Equal Opportunity Employer. Salary Negotiable. We are a multi-award winning automotive company and the UK's leading Toyota group, with dealerships across several counties. We were founded in 2002, and our primary objective remains "100% complete customer satisfaction".

About this vacancy

You will provide support to the Sales Department at Northampton, ensuring presence of portfolio boards, environmental boards, photographs for Auto Trader and Portfolio for all cars. Efficient handling and organisation of orders forms, accurate delivery lists and cleaning list a necessity. You will liaise with customers for My Toyota and 3 day complementary Toyota free Insurance.

Responsibilities

  • Updating delivery list every morning and chasing cars through the workshop
  • Updating Pro Cleanse cleaning list on a daily basis
  • Follows through vehicle job sheet with After Sales department system to ensure records regarding pre - delivery work is accurate and up to date, checking after sales quality prior to delivery
  • Complete all pre-delivery related administration (e.g. My Toyota, 3 day complementary insurance, vehicle cleanliness)
  • Provides general support to the Sales Manager, keeping him informed of customer order status and any issues that may arise relating to their sales
  • Works with After Sales team to ensure completion of service orders
  • Manages the stock on site, ensuring every car is displayed with portfolio sheets, price boards and environmental sheets
  • Debtors need to be worked on weekly and any issues to be resolved with Sales Manager/Admin
  • My Toyota and Toyota Insurance to be set up next working day after the initial order has been placed for ALL customers without fail
  • Photograph used vehicles as they arrive, uploading cars on Auto Trader
  • Update Sales Team as new cars are arriving on site from factory
  • Sign off VRF after Sales Manager has signed release of car and pass all busting to sales admin
  • Daily walk around of site to ensure no site cars are sitting around the back of site
  • Advised the centre on matters regarding stock so that they are always aware of the current stock status
  • Works as a full member of the Centre team
  • Works with colleagues and other teams across the Centre to seek out and deliver continuous improvements and provide a seamless service to customers (e.g. by providing a back-up service to the Sales execs)
  • Uses and is familiar with all Toyota systems to provide administrative support to the Sales Department
  • Works with colleagues across the centre to investigate and resolve customer complaints

Key Success Criteria

  • Customer relationships
  • Accuracy of records
  • Customer satisfaction
  • Accuracy and timeliness of delivery lists
  • Being organised
  • Display of used cars
  • Team working with other departments across the Centre
  • Debtors

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Please send your CV and cover letter to simon.landymore@steveneagell.co.uk. Good luck.

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Ref: SALEPNO

Working Hours Mon-Fri, 8am - 6pm
Location Northampton
Salary Excellent rate of pay. Salary negotiable.
Benefits
  • Toyota Training
  • Career Progression
  • Company Car Scheme
Closing Date 31/12/2019